Help Center

Once your order has been shipped from our store, you’ll receive an email directly from DHL (Deutsche Post) with a tracking link included. All our shipments come with tracking and insurance.

📦 Track shipping status for upcoming releases here:

Shipping updates (Click here) 

Please note: If you don’t see the email in your main inbox, check your spam or junk folder and search for “Deutsche Post.” In most cases, the tracking email ends up there.

Yes — if your order hasn’t shipped yet, just email us at copenhagencrates@gmail.com with your order number and the updated address. Once the order is shipped, we can’t change the address. And if the order status is "Fulfilled", any changes on your profil address, name etc. will not be updated on the orders of status "Fulfilled". 

We’ll hold the in-stock items and ship everything together once the pre-order is ready. If you want them shipped separately, please place two separate orders.

Yes, you can — within the following timeframes:

• Order cancellation: You can cancel your order within 14 days of placing it.

• Returns: You can return your order within 14 days of receiving the goods.

Please note: A fee of €1.50 will be deducted from all cancellations to cover refund processing costs.

Important return conditions:

• Returns are only accepted if the record is still sealed in shrink wrap and in brand new condition.

• We do not cover return shipping costs, and the original shipping fee will not be refunded — only the product price will be returned.

If your return meets the conditions above, please email us at copenhagencrates@gmail.com and include your order number in the message.

Thank you for your understanding.

Unfortunately, we’re not able to hold orders. We ship all releases as soon as they arrive at the warehouse.

As this is a one-person operation, managing custom shipping schedules isn’t feasible from an administrative standpoint.

Thank you for your understanding and support.

No — all order-related questions and requests must be sent through our official contact channels:

• Email: copenhagencrates@gmail.com

• Website contact form (Click here)

We’re unable to verify or track orders using social media usernames. To protect your privacy and ensure secure communication, we kindly ask that all order inquiries go through email, where we can properly identify and assist you.

Thank you for your understanding.

It depends on whether you’ve ordered a new release or an older title:

New Releases

Each product page includes a "Shipping" section at the bottom, where you'll find the estimated shipping date for that specific release.

You can also stay up to date here:

 Shipping updates (New Releases)

Older Releases

We typically ship older releases in 10 day batches.

Not necessarily.

We ship all orders with DHL, and part of our process involves exporting order data from the webshop in advance to create shipping labels. When we do this, the Shop app automatically marks your order as “Fulfilled.”

At this stage, your order is still being prepared and packed — it hasn't left our warehouse yet.

You’ll receive a tracking link directly from DHL once your order has officially shipped.

🕓 Want to check the current shipping status for your title?Stay updated here: Shipping status

Yes, that’s completely normal.

We sometimes release tracking links a few days or a week (for bigger releases) before the package actually ships. This is because we need to print shipping documents in advance as part of our packing and logistics process.

Your package is likely still being prepared for dispatch.

📦 For the most accurate timeline, please check our shipping updates here:

Shipping updates (Click here)

Shipping typically takes 3–7 days within Europe, 7–14 days to the USA and Canada, and 10–21 days to Asia.

Yes — we ship worldwide with the exception of Ukraine and Russia at the moment.

Please note that shipping times and costs may vary depending on your location. If in doubt, feel free to reach out.

Yes — but please note that combined shipping is handled manually from our side.

If your orders can be combined, you will be automatically refunded for any excess shipping costs. There's no need to contact us about it. We usually process these refunds within one week before the estimated shipping date, when we begin creating shipping labels.

How we handle combined shipping:

• We combine orders whenever possible, based on how and when we receive records at the warehouse. (new titles)

• Typically, we ship 2–3 new releases together, but this may vary due to production delays or other factors outside our control.

• We always aim to save you as much on shipping as we can. We have your interest, not the shipping carriers interest!

Important notes:

• A small handling fee will be deducted from your shipping refund.(This covers the manual processing and admin time involved.)

• If you prefer not to have your orders combined, feel free to email us — we’ll ship your orders separately without issue.

• We are limited to 2 kg per package (roughly 5–6 records, depending on packaging).For example, two separate orders of 4 records each cannot be combined into one shipment.

• This policy does not apply to customers in Denmark, as we already offer domestic shipping below our actual cost, so no refunds on "excess" shipping charges for Denmark.

Yes!We offer free worldwide shipping on all orders over €250.

Important note:

Due to shipping limitations, we can send a maximum of 2 kg per package (approximately 5-6 LPs, depending on weight and packaging).If your order exceeds this, it may be shipped in two or more separate packages — at no extra cost to you.

📦 Read more about split shipments here.

Our shipping agreement with DHL limits each package to a maximum of 2 kg, which is roughly equivalent to 5-6 vinyl records. If you've ordered 6-7 or more records, your order will likely be split into two separate shipments.

Don’t worry — you won’t be charged extra for the split shipping.

We’ve chosen this setup because it offers the most affordable and reliable shipping option for our customers. Upgrading to a heavier shipping tier would significantly increase the cost for you, so this method allows us to keep your shipping fees as low as possible, but with the highest quality in delivery.

We don’t accept requests for custom packaging. We already use the strongest mailers available on the market, and we receive very few claims for damaged packages.

Our shipping carrier, DHL, has a policy of handling all packages with care — and in our experience, they generally do. Of course, accidents can happen during transit, but unfortunately, this is beyond our control and depends on individual handlers. That said, all our packages are insured, so in the rare case of damage, you're covered!

Want to help prevent seam splits or corner bends?

There's a simple way to reduce the risk:

You can request that we ship your records outside the jacket, which helps protect against seam splits and bent corners during transit.

To do this:

• Simply reply to your order confirmation with the message “Seam split”,or

• Send an email to copenhagencrates@gmail.com with your order number as the subject line, and write “Seam split” in the message body.

We’ll take care of the rest!

If your package is returned to us for any reason, we’ll contact you by email as soon as it arrives back at our warehouse.

If the return is due to an error on our part (Copenhagen Crates) or a shipping issue with Deutsche Post:

We’ll resend your package at no additional cost.

If the return is due to a customer error:

This includes situations such as:

• Incorrect shipping address noted when ordering

• Order not picked up at the post office or pickup station

• Other customer-related issues

In these cases, you’ll be asked to cover half of the original shipping cost to have your order resent, and we cover the other half. 

Please note: Return shipments with Deutsche Post typically take longer than standard deliveries, due to them bulk-collecting returns. We kindly ask for your patience — we’ll reach out to you as soon as we receive your returned package by e-mail.

We insure all our shipments with DHL, so if your order arrives damaged, we’re here to help.

Please email us at copenhagencrates@gmail.com and include clear photos of the following:

1. The outside of the package, clearly showing the damage and the shipping label with barcode

2. The opened package, with the internal packaging and item visible

3. The item with its packaging, showing how the damage occurred

4. A close-up of the damaged item itself

Once we receive your email, we’ll file a claim with DHL. They will review the case and determine compensation based on their assessment.

IMPORTANT: Minor corner bends and seam splits are not covered by insurance.To avoid seam splits in future shipments, we recommend requesting your records be shipped outside the jacket. This option is also noted in our Terms & Conditions at checkout and will not be accepted as "damaged goods".

Yes, that’s completely normal.

All our vinyl records are made using manual, hands-on processes, which means each copy is unique — especially with color variants like splatter, swirl, or marbled effects.

Mockups are provided as visual references only, and actual results may vary depending on:

• How the colors blend during pressing

• The temperature and speed of the vinyl press

• The amount and distribution of each color

We work closely with pressing plants to ensure each record looks great, but no two records are ever exactly the same — that’s part of the charm (and challenge) of colored vinyl.

Unless there’s a manufacturing defect, we do not offer exchanges based on color variation alone.

When it comes to warped records, we follow the manufacturer’s guidelines.

The key question is: Does the warping affect playback or sound quality?If it does not, some warping is generally considered acceptable within industry standards.

Vinyl is a delicate format, and some degree of warping is common — even straight from the factory. All pressing plants operate within a tolerance for warping, and it's expected that some records will be slightly warped, while others may be perfectly flat.

If you believe the warping does affect the playability, please email us at copenhagencrates@gmail.com and we’ll be happy to look into it with you.

Not necessarily.

Minor surface noise, light crackle, or static is common with vinyl records, especially on the first few plays. This is not considered a defect but rather part of the analog format's nature.

Here are a few things you can try:

• Use an anti-static brush before each play

• Clean the record gently with a vinyl-safe cleaning solution

• Ensure your turntable is properly grounded and your needle is clean and in good condition

If the noise is persistent, loud, or clearly caused by a pressing flaw, feel free to reach out with a description and audio sample — we’re happy to help assess the issue.

We listen to the testpressings, but No — all records are sent in new, sealed condition unless otherwise stated. 

Most of our releases are limited runs and won’t be repressed. However, feel free to follow us on Instagram or subscribe to our newsletter for restock announcements for certain titles. It happens sometimes. 

We accept the following payment methods: 

• Paypal
• Visa
• Mastercard
• American Express
• Maestro
• Shop Pay
• Apple Pay
• Google Pay
• Shopify Pay
• Shopify Giftcards

All payments are processed in EUR (Euros). Your bank or card provider will handle currency conversion automatically if you're ordering from outside the Eurozone.

Yes. All transactions are processed through a secure, encrypted payment gateway to protect your information. We do not store your card details.

Please check your spam/junk folder first. If there’s no confirmation after 1 hour, reach out to copenhagencrates@gmail.com with your name, email, and payment reference so we can help.

Copenhagen Crates is a fully independent label, distributor, publisher, and management company dedicated to supporting independent artists.

We're based in Nørrebro, Copenhagen, but operate as an online-only store — our physical address is a warehouse used strictly for logistics.

The company is legally owned and run by Martin, who handles all day-to-day operations.

We also collaborate with Panagiotis (aka 3rdEyeRevolution), who is based in Greece. He serves as our creative partner and is responsible for all graphic design — both for print and the website.

You can check out his work here:

 Instagram Profile

No — Copenhagen Crates is an online-only shop.We don’t have a retail storefront or offer local pickup, but all orders are shipped worldwide from our warehouse in Nørrebro, Copenhagen.

Copenhagen Crates has been active since 2019, founded and run independently by Martin.What started as a passion project quickly grew into a busy hobby-operation focused on vinyl, independent artists, and quality releases.

Yes, absolutely.

You’re welcome to send a demo of your project to: 📧 copenhagencrates@gmail.com

Please note: I don’t get a chance to listen to everything, as a lot comes through — and Copenhagen Crates is a passion-driven, hobby-level operation. That means timing, fit, and capacity all play a role in what I can take on.

Thanks so much for your interest and for considering Copenhagen Crates!

No, sorry.At this time, we’re not taking on any new distribution requests or submissions.

Thank you for understanding.

Copenhagen Crates ApS

Frejasgade 13

2200 København N

Denmark

E-mail: copenhagencrates@gmail.com

We aim to respond to all emails within 72 hours. However, please keep the following in mind:

• Copenhagen Crates is a one-man operation, run as a hobby — so time can be limited.

• Emails are not answered on weekends. If you email on a Friday, you likely won’t hear back until Monday or tuesday.

• If I'm on vacation, there will be no replies during that period — but I’ll always set up an automatic email reply so you’ll know when to expect a response and your order.

Thank you for your patience and understanding!