Help Center

When your products are shipped from our store, you will receive an e-mail from DHL (Deutsche Post) with a tracking link attached. We have tracking on all packages. 

NOTE: Please check your spam inbox and search for "Deutsche Post" before reaching out, 99% of the times it ends up there, if you don't have it in your primary inbox.

Unfortunately not. We're a hobby company that we cultivate in our spare time.

Holding orders is administratively heavy and does not match me being one man, and doing this in my sparetime. 

Thank you for understanding.

Yes. You can cancel or return your order within the following timeframe: 

• You can cancel your order within 14 days of placing your order. 
• You can return your order within 14 days after receiving your goods.

All cancellations will be deducted with 1,5 euros to cover the fee of refunding.

Note for returns: 

We only accept returns if the record is still intact, which means the record should still be shrinkwrapped and in the condition of a new record. 

When you choose to return a record for whatever reason, we will not be paying for return-postage and we will not be refunding the shipping cost from when you placed your order, only for the product.

If the above applies to your situation, please send us an e-mail on: copenhagencrates@gmail.com and please add your order number to your e-mail also.

Thank you.

No. All questions and requests need to go through the official channel of either e-mailing us directly, or doing it through the contact-form on the website. 

We cannot locate, find and verify people by SoMe usernames. Therefore we need you to contact us through e-mail regarding anything order related, so we can ensure you are who you claim, and so we can get in contact with you easy. 

If it's regarding a new release. On the productpage you will see a section in the bottom named "Shipping" which include an estimated shipping date for that new product. You can also keep yourself updated right here: Shipping updates (New Releases)

If it's an older release. We try to ship in two-week batches. If you want your record quick, I'll suggest you place an order right before the second drop each month, which will make the dispatch time smaller for you.

If you want to read more about how we work, please read our story here. 

Not necessarily. We ship everything with DHL, which means we export data from the webshop in good time to prepare the shipping labels, and when we export the data, the app will tell you that the order is "Fulfilled". But your order haven't actually been shipped off, but are just being handled and prepared. 

Read here on how and when you can check your order status: 

Orderstatus

It depends on the releases you're trying to combine. If it's regarding new releases, you can look at the productpage under "Combine" to see which release it will be eligible to be combined with.

Usually it depends on when the records of a specific release lands at our warehouse, whether it's eligible for combinement or not.

NOTE: We can maximum ship 2 kilos (6-7 LP's) in one package, as this is the deal we have with our shipping carrier. So if your purchase exceeds this weight, it will not be eligible for us to combine your orders. Sorry for any inconveince. 

We have insurance on all of our packages with DHL. If your products were damaged upon arrival, please send us an e-mail at copenhagencrates@gmail.com with pictures of the following:

1.        Outside, the packet with damages

2.        The open packet with packaging and the item inside

3         The item with the packaging around and how the damage looks like.

4.        The Item with the damaged

We will make a claim with our shipping carrier DHL, and they will take a stand regarding the damages. 

NOTE: A minor bend in the cover corner will not be approved for insurance, and neither do seam splits - Ask for your records to be shipped outside the jacket, if you want to prevent seam splits and small bends, it's the only way to prevent it 100%. 

Orders above 250€ gives you free shipping on the entire order, worldwide. 

Note:

We can maximum ship 2 kilos (7 LP's) in one package and therefore you can possible receive your order in 2 or more packages, depending on the size of your order, read more here.

The shipping carrier deal we have with DHL only allows us to ship 2 kilos per package, which roughly amounts to 7 vinyl records, so if you've ordered 8 or more records you most likely will receive your order in 2 packages. 

You will ofcourse not be charged for this package-split shipment.

We accept the following payment methods: 

• Paypal
• Visa
• Mastercard
• American Express
• Maestro
• Shop Pay
• Apple Pay
• Google Pay
• Shopify Pay
• Shopify Giftcards

Copenhagen Crates is a 100% independent label, distributor, publisher and also management for independent artists. 

Legally the company consist of only one person, owner Martin. On a daily basis, Martin works as an economist, outside of the business as Copenhagen Crates. 

In Copenhagen Crates, he is responsible for all ideas and publications. That is keeping up to date with the music, contacting artists, concluding agreements, contract negotiations, customer contact, webshop, sending albums to vinyl production, purchasing packaging, shipping labels, packing orders, bookkeeping, all SoMe promotion and much more.

Besides Martin, we also have Panagiotis as a partner to the company. He's residing in Greece and goes by the alias of 3rdEyeRevolution. Panagiotis provides us with all graphic work and preparations of these. You can find him here: Instagram Profile

Copenhagen Crates is geografically located in the district of Nørrebro in Copenhagen. 

No, sorry. 

Sure. You can always send me a demo on: copenhagencrates@gmail.com of a project you're working on. 

I'm not listening to everything that comes through, as I get a lot. It's all about timing, as I am doing this on a hobby-level. 

Thanks for showing interest in the brand. 

Copenhagen Crates ApS

Frejasgade 13

2200 København N

Denmark

E-mail: copenhagencrates@gmail.com