Help Center

We have insurance on all of our packages with DHL. If your products were damaged upon arrival, please send us an e-mail at copenhagencrates@gmail.com with pictures of packageing, damaged products, and if possible - Info on which shipping carrier, who delivered the package in your country. 

We will make a claim with our shipping carrier DHL, and they will take a stand regarding the damages. 

NOTE: A minor bend in the cover will not be approved for insurance. 

If it's regarding a new release. On the productpage you will see a section called "Shipping" which include an estimated shipping date for that new product. 

If it's an older release. It can ship from 1-20 days depending on the time of the month you order. We ship orders two times per month. We cannot ship more often, as this is the deal we have with our shipping carrier for pickups. 

When your products are shipped from our store, you will receive an e-mail from DHL (Deutsche Post) with tracking link attached. We have tracking on all packages. 

NOTE: Please check your spam inbox aswell, as it may not end up in your primary inbox.

Orders above 200€ gives you free shipping on the entire order, worldwide. 

All sales are final, we will not be refunding orders.