Help Center

When your products are shipped from our store, you will receive an e-mail from DHL (Deutsche Post) with a tracking link attached. We have tracking and insurance on all packages. 

NOTE: Please check your spam inbox and search for "Deutsche Post" before reaching out, 99% of the times it ends up there, if you don't have it in your primary inbox.

We do not hold orders, no. 

Thank you for understanding.

Yes. You can cancel or return your order within the following timeframe: 

• You can cancel your order within 14 days of placing your order. 
• You can return your order within 14 days after receiving your goods.

All cancellations will be deducted with 1,5 euros to cover the fee of refunding.

Note for returns: 

We only accept returns if the record is still intact, which means the record should still be shrinkwrapped and in the condition of a new record. 

When you choose to return a record for whatever reason, we will not be paying for return-postage and we will not be refunding the shipping cost from when you placed your order, only for the product.

If the above applies to your situation, please send us an e-mail on: copenhagencrates@gmail.com and please add your order number to your e-mail also.

Thank you.

We have insurance on all of our packages with DHL. If your products were damaged upon arrival, please send us an e-mail at copenhagencrates@gmail.com with pictures of the following:

1.        Outside, the packet with damages

2.        The open packet with packaging and the item inside

3         The item with the packaging around and how the damage looks like.

4.        The Item with the damaged

We will make a claim with our shipping carrier DHL, and they will take a stand regarding the damages. 

NOTE: A minor bend in the cover corner will not be approved for insurance, and neither do seam splits - Ask for your records to be shipped outside the jacket, if you want to prevent seam splits and small bends, it's the only way to prevent it 100%. 

No. All questions and requests need to go through the official channel of either e-mailing us directly, or doing it through the contact-form on the website. 

We cannot locate, find and verify people by SoMe usernames. Therefore we need you to contact us through e-mail regarding anything order related, so we can ensure you are who you claim, and so we can get in contact with you easy. 

Orders above 250€ gives you free shipping on the entire order, worldwide. 

Note:

We can maximum ship 2 kilos (7 LP's) in one package and therefore you can possible receive your order in 2 or more packages, depending on the size of your order, read more here.

If it's regarding a new release. On the productpage you will see a section in the bottom named "Shipping" which include an estimated shipping date for that new product. You can also keep yourself updated right here: Shipping updates (New Releases)

If it's an older release. We try to ship in two-week batches. If you want your record quick, I'll suggest you place an order right before the second drop each month, which will make the dispatch time smaller for you.

Not necessarily. We ship everything with DHL, which means we export data from the webshop in good time to prepare the shipping labels, and when we export the data, the app will tell you that the order is "Fulfilled". But your order haven't actually been shipped off, but are being handled and prepared - You will receive a tracking link from DHL when the order has been shipping.

In the meanwhile, you can keep yourself updated here for estimated shipping status: 

Shipping status

All orders that are combinable happens automatically, and you will automatically be refunded for redundant shipping cost, so there is no need to contact us for this purpose. Please expect up to 3 weeks before you get refunded, as we do this when we handle the orders, meaning when we do the shipping labels. 

We always combine orders that are possible in line with how we receive the physical records at our warehouse. We usually ship 2-3 new titles (catalogue-wise) together. It can vary. But it depends on the production company and best believe we try our best to save you any money possible, but also respect that adminstrationally, it is not possible to hold order-requests. 

Note:

We are limited to ship 2 kilos (Approx. 5-7 records depending on weight of the jacket, printed innersleeves, vinyl etc.) per package, so if you have 2 separate orders of 1,5 kilos - We cannot combine as it makes 3 kilos. Thank you for understanding. We're working on a solution, where we can make it easier and cheaper for customers. 

This combinement will not apply to danish customers, as we're already giving customers from Denmark a price below of what we pay for shipping.

The shipping carrier deal we have with DHL only allows us to ship 2 kilos per package, which roughly amounts to 7 vinyl records, so if you've ordered 8 or more records you most likely will receive your order in 2 packages. 

You will ofcourse not be charged for this package-split shipment.

In case your shipment are being returned to us due to whichever reason, we will be contacting you per e-mail when the package has been returned at our warehouse. 

If the missing delivery of your package are due from a mistake by us, Copenhagen Crates or due to a mistake by Deutsche Post, we will ofcourse be shipping the package back without any extra fees. 

If your package was not picked up at the post office, or if you placed your order with a wrong address or errors similar to this. You will be charged half shipping price to have it sent back out again.

NOTE: 

Please be patient for the return package. Deutsche Post return shipments usually take longer than a regular delivery from B2C. We will write you as soon as we receive it!

We do not take on request for special packaging, as we have the strongest mailers available to us on the market, and we have a very small request for insurance on damaged packages. The policy of our shipping carrier is to handle all packages with care, and that's what we believe in what they do - which they also do. Ofcourse, sometimes packages are badly handled, and there's really no getting around such thing as it comes down to each single worker for the shipping carrier, and we can ofcourse not affect that in any way or shape. It happens, unfortunately - but we have insurance on all packages for those few instances of this happening. 

But you can do a couple of things to prevent seam splits and bend corners, you can ask for your records to be shipped outside the jacket, and by doing that you increase the chance of small bends and seam splits not happening. 

We accept the following payment methods: 

• Paypal
• Visa
• Mastercard
• American Express
• Maestro
• Shop Pay
• Apple Pay
• Google Pay
• Shopify Pay
• Shopify Giftcards

Copenhagen Crates is a 100% independent label, distributor, publisher and also management for independent artists. 

Copenhagen Crates is geografically located in the district of Nørrebro in Copenhagen. We're an online shop only. 

Legally the company consist of only one person, owner Martin. 

Besides Martin, we also have Panagiotis as a partner to the company. He's residing in Greece and goes by the alias of 3rdEyeRevolution. Panagiotis provides us with all graphic work for print and the website. You can find him here: Instagram Profile

No, sorry. 

Sure. You can always send me a demo on: copenhagencrates@gmail.com of a project you're working on. 

I'm not listening to everything that comes through, as I get a lot. It's all about timing, as I am doing this on a hobby-level. 

Thanks for showing interest in the brand. 

Copenhagen Crates ApS

Frejasgade 13

2200 København N

Denmark

E-mail: copenhagencrates@gmail.com

We strive on giving a reply within 48 hours, but please note the following: 

• I'm a one man operation working this as a hobby, please respect that time is limited.
• I don't work weekends. If I do get time, I will reply to your e-mail, but don't expect reply's over the weekend, meaning - If you write me friday morning, don't expect to get an answer until monday/tuesday. 
• Being a one man operation also means that, when i'm on vacation, there will be no response. But i'll make sure to have a automatic reply set up for the e-mail, so you'll know when to expect an answer.

Thank you for your patience and understanding.