Help Center

If it's regarding a new release. On the productpage you will see a section called "Shipping" which include an estimated shipping date for that new product. 

When your products are shipped from our store, you will receive an e-mail from DHL (Deutsche Post) with tracking link attached. We have tracking on all packages. 

NOTE: Please check your spam inbox and search for "Deutsche Post" before reaching out, 99% of the times it's there when you don't have it in your primary inbox.

Orders above 250€ gives you free shipping on the entire order, worldwide. 

If you have two or more orders out with us, please write us an e-mail before placing your next order, and we will make sure to check if yours orders is available to be comebined. Wait until you hear from us before placing the last order. 

We have insurance on all of our packages with DHL. If your products were damaged upon arrival, please send us an e-mail at copenhagencrates@gmail.com with pictures of the following:

1.        Outside, the packet with damages

2.        The open packet with packaging and the item inside

3         The item with the packaging around and how the damage looks like.

4.        The Item with the damaged

We will make a claim with our shipping carrier DHL, and they will take a stand regarding the damages. 

NOTE: A minor bend in the cover will not be approved for insurance. 

When you choose the option "Pickup Rekords" you also agree to the terms of us getting your order ready for pickup, when it's possible for us to do so. If not, i suggest you make your order with shipping. 

You will receive an e-mail from us when it's ready for pickup. 

All sales are final, we will not be refunding orders or shipping fees. 

We accept the following payment methods: 

• Paypal
• Visa
• Mastercard
• American Express
• Maestro
• Shop Pay
• Apple Pay
• Google Pay
• Shopify Pay
• Shopify Giftcards

Copenhagen Crates

Blågårdsgade

2200 København N

Denmark

E-mail: copenhagencrates@gmail.com