Help Center

When your products has been shipped from our store, you will receive an e-mail directly from DHL (Deutsche Post) with a tracking link attached. We have tracking and insurance on all packages.

Keep updated here for shipping status of all new releases: 

Shipping updates (Click here) 

NOTE: Please check your spam inbox and search for "Deutsche Post" before reaching out, 99% of the times it ends up there, if you don't have it in your primary inbox.

We do not hold orders, no. We ship releases as they arrive to the warehouse. It's a one-man operation, so administrational it's just not possible. 

Thank you for understanding.

Yes. You can cancel or return your order within the following timeframe: 

• You can cancel your order within 14 days of placing your order. 
• You can return your order within 14 days after receiving your goods.

All cancellations will be deducted with 1,5 euros to cover the fee of refunding.

Note for returns: 

We only accept returns if the record is still intact, which means the record should still be shrinkwrapped and in the condition of a new record. 

When you choose to return a record for whatever reason, we will not be paying for return-postage and we will not be refunding the shipping cost from when you placed your order, only for the product.

If the above applies to your situation, please send us an e-mail on: copenhagencrates@gmail.com and please add your order number to your e-mail also.

Thank you.

No. All questions and requests need to go through the official channel of either e-mailing us directly, or doing it through the contact-form on the website. 

We cannot locate, find and verify people by SoMe usernames. Therefore we need you to contact us through e-mail regarding anything order related, so we can ensure you are who you claim, and so we can get in contact with you if needed. 

The shipping carrier deal we have with DHL only allows us to ship 2 kilos per package, which roughly amounts to 6 vinyl records, so if you've ordered 7 or more records you most likely will receive your order in 2 packages. 

You will ofcourse not be charged for this package-split shipment. We stay within this deal, because it gives the customers the cheapest and best form of shipping. If we had to upgrade the deal, it would be more expensive for the customer, so we made the decision to do it this way. 

We do not take on request for special packaging, as we have the strongest mailers available to us on the market, and we have a very small request for insurance on damaged packages. The policy of our shipping carrier is to handle all packages with care, and that's what we believe in what they do - which they also do. Ofcourse, sometimes packages are badly handled, and there's really no getting around such thing as it comes down to each single worker for the shipping carrier, and we can ofcourse not affect that in any way or shape. It happens, unfortunately - but we have insurance on all packages for those few instances of this happening. 

But you can do a couple of things to prevent seam splits and bend corners, you can ask for your records to be shipped outside the jacket, and by doing that you increase the chance of small bends and seam splits not happening. 

If it's regarding a new release. On the productpage you will see a section in the bottom named "Shipping" which include an estimated shipping date for that new product. You can also keep yourself updated right here: Shipping updates (New Releases)

If it's an older release. We try to ship in two-week batches. If you want your record quick, I'll suggest you place an order right before the second drop each month, which will make the dispatch time smaller for you.

Not necessarily. We ship everything with DHL, which means we export data from the webshop in good time to prepare the shipping labels, and when we export the data, the app will tell you that the order is "Fulfilled". But your order haven't actually been shipped off, but are being handled and prepared - You will receive a tracking link directly from DHL when the order has been shipped.

Meanwhile you can keep yourself updated here for estimated shipping status on all releases: 

Shipping status

All orders that are combinable happens manually from our side, and you will manually be refunded for redundant shipping cost, so there is no need to contact us for this purpose. You will be refunded atleast 1 week before the estimated shipping date, as we mostly do the combining when the shipping gets near, meaning when we do the shipping labels for your order. 

We always combine orders that are possible in line with how we receive the physical records at our warehouse. We usually ship 2-3 new titles (catalogue-wise) together. It can vary due to production delay, or whatever incident that can occur. At the end of the day, it depends on the production company of the vinyl records, but best believe we try our best to save you any money possible. 

Note:

We charge a fee for the manual handling of the process, of refunding customers, as it's very time consuming and administrational heavy. This will be deducted in the refund you receive. Being a one man company, I do the best I can, but if you don't agree with this process, you're welcome write me an e-mail, and i'll just send out your orders without combining. Thank you for understanding.

We are limited to ship 2 kilos (Approx. 5-7 records depending on weight of the jacket, printed innersleeves, vinyl etc.) per package, so if you have 2 separate orders of 1,5 kilos - We cannot combine as it makes 3 kilos. Thank you for understanding. We're working on a solution, where we can make it easier and cheaper for customers. 

This combinement will not apply to danish customers, as we're already giving customers from Denmark a price below of what we pay for shipping.

Yes! Orders above 250€ will give you free shipping on the entire order, worldwide. 

Note:

We can maximum ship 2 kilos (7 LP's) in one package and therefore you can possibly receive your order in 2 or more packages, depending on the size of your order, read more here.

Yes. It's normal. When we release the tracking links, it's because we need some documents to print in order to ship your order, so sometimes we release the tracking links some time before the package is actually going out.

Please look here at the update page on when you can expect your order to ship: 

Shipping updates (Click here)

In case your shipment are being returned to us due to whichever reason, we will be contacting you per e-mail when the package has been returned at our warehouse. 

If the return-package are due to a mistake by us, Copenhagen Crates or due to a mistake by Deutsche Post, we will ofcourse be shipping the package back without any extra fees. 

If your package was not picked up at the post office, or if you placed your order with a wrong address or errors similar to this. You will be charged half shipping price to have it sent back out again.

NOTE: 

Please be patient for the return package. Deutsche Post return shipments usually take longer than a regular delivery from B2C. We will write you as soon as we receive it!

We have insurance on all of our packages with DHL. If your products were damaged upon arrival, please send us an e-mail at copenhagencrates@gmail.com with pictures of the following:

1.        Outside, the packet with damages - The shipping label with barcode should be visable.

2.        The open packet with packaging and the item inside

3         The item with the packaging around and how the damage looks like.

4.        The Item with the damaged

We will make a claim with our shipping carrier DHL, and they will take a stand regarding the damages. 

IMPORTANT!: A minor bend in the cover corner will not be approved for insurance, and neither do seam splits - Instead ask for your records to be shipped outside the jacket, if you want to make sure your product arrives 100% intact. This is also noted in "Terms & Conditions" when you purchase your products.

When it comes to warped records, we go by the manufacturing company's terms & guidelines. Does it affect the play and sound? If not, in most cases, warping is something that can be expected. Vinyl records are delicate products, and you won't find a manufacturing company that doesn’t operate within a margin of "warping" that they find acceptable. It is expected that some parts of the production will be a bit warped. Some more, some less, some not at all. 

Send us an e-mail: copenhagencrates@gmail.com if you have this issue, and we'll take it from there.

We accept the following payment methods: 

• Paypal
• Visa
• Mastercard
• American Express
• Maestro
• Shop Pay
• Apple Pay
• Google Pay
• Shopify Pay
• Shopify Giftcards

Copenhagen Crates is a 100% independent label, distributor, publisher and also management for independent artists. 

Copenhagen Crates is geografically located in the district of Nørrebro in Copenhagen. We're an online shop only, so the physical address is a warehouse.

Legally the company consist of only one person, owner Martin. 

Besides Martin, we also have Panagiotis as a partner to the company. He's residing in Greece and goes by the alias of 3rdEyeRevolution. Panagiotis provides us with all graphic work for print and the website. You can find him here: Instagram Profile

No, sorry. 

Sure. You can always send me a demo on: copenhagencrates@gmail.com of a project you're working on. 

I'm not listening to everything that comes through, as I get a lot. It's all about timing, as I am doing this on a hobby-level. 

Thanks for showing interest in the brand. 

Copenhagen Crates ApS

Frejasgade 13

2200 København N

Denmark

E-mail: copenhagencrates@gmail.com

We strive on giving a reply within 72 hours, but please note the following: 

• I'm a one man operation working this as a hobby, please respect that time is limited at times.
• I do not work weekends. If I do get time, I will reply to your e-mail, but don't expect reply's over the weekend, meaning - If you write me friday morning, don't expect to get an answer until monday.
• Being a one man operation also means that, when i'm on vacation, there will be no response. But i'll make sure to have a automatic reply set up for the e-mail, so you'll know when to expect an answer and your order.

Thank you for your patience and understanding.