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Help Center

FAQ

Order

How do I check my order status?

Can you hold my order?

Can I cancel or return my order?

My package and product was damaged upon arrival. What to do?

Can I contact Copenhagen Crates through SoMe regarding orders?

Free shipping when ordering for over €250

Shipping

When do my order ship from your store?

My app says my order are fulfilled. Has it been shipped?

Can I combine shipping with previous order(s)?

I got my tracking link, but my package haven't moved - Is it normal?

My order have been split into 2 packages, why?

My shipment are being returned to you. What to do?

Do you accept requests for special packaging, preventing of seam split, etc.?

Payments

Which payment methods do you accept?

Copenhagen Crates

Who owns and run Copenhagen Crates?

Artist: Do you take submissions for distribution?

Contact

Copenhagen Crates

I've sent you an e-mail. When can I expect to get a reply?