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FAQ

Order

How do I check my order status?

Can you hold my order?

Can I cancel or return my order?

Can I contact Copenhagen Crates through SoMe regarding orders?

Shipping

When do my order ship from your store?

App says my order are fulfilled. Has it been shipped?

Can I combine shipping with previous order(s)?

My package and product was damaged upon arrival. What to do?

Free shipping when ordering for over €250

My order have been split into 2 packages, why?

Payments

Which payment methods do you accept?

Copenhagen Crates

Who owns and run Copenhagen Crates?

Artist: Do you take submissions for distribution?

Contact

Copenhagen Crates