Help Center

If it's regarding a new release. On the productpage you will see a section called "Shipping" which include an estimated shipping date for that new product. 

No. We ship everything with DHL, which means we export data from the website in good time to prepare the shipping labels, and when we export the data, the app will tell you that the order is "Fulfilled". But your order haven't actually been shipped off, but are just being prepared. 

Read here on how and when you can check your order status: 

Orderstatus

When your products are shipped from our store, you will receive an e-mail from DHL (Deutsche Post) with tracking link attached. We have tracking on all packages. 

NOTE: Please check your spam inbox and search for "Deutsche Post" before reaching out, 99% of the times it's there when you don't have it in your primary inbox.

I always ship out two releases per batch, meaning when I have four releases per month, the two first releases of that month will be shipping together, and the last two releases of that month will be shipping out together. 

I will automatically comebine all orders, as it makes it easier for you and for me, so if you're planning on buying two releases that goes out together, please write me an e-mail to ask for a discount code before ordering release number two. Right now we have no solution to automatically refund excess shipping cost, and until we do - We do discount codes to combine orders. 

Excess shipping cost will not be refunded, because once an order is fulfilled, it's no longer possible to refund through the webshop, and doing it manually through paypal is to heavy for me to handle. 

Also If you have two or more orders out with us, please write us an e-mail before placing your next order, so we can secure correct combinement. Wait until you hear from us before placing the next order.

Note:

We can maximum ship 2 kilos (7 LP's) in one package, as this is the deal we have with our shipping carrier. So if your purchase exceeds this weight, it will not be a possibility for us to combine your orders.

We have insurance on all of our packages with DHL. If your products were damaged upon arrival, please send us an e-mail at copenhagencrates@gmail.com with pictures of the following:

1.        Outside, the packet with damages

2.        The open packet with packaging and the item inside

3         The item with the packaging around and how the damage looks like.

4.        The Item with the damaged

We will make a claim with our shipping carrier DHL, and they will take a stand regarding the damages. 

NOTE: A minor bend in the cover will not be approved for insurance, and neither do seam splits. Ask for your records to be shipped outside the jacket, if you want to prevent seam splits. 

The shipping carrier deal we have with DHL only allows us to ship 2 kilos per package, which roughly amounts to 7 vinyl records, so have you ordered 8 or more records you most likely will receive your order in 2 packages. You will ofcourse not be charged for this package-split shipment.

Orders above 250€ gives you free shipping on the entire order, worldwide. 

Note:

We can maximum ship 2 kilos (7 LP's) in one package, as this is the deal we have with our shipping carrier. So if your purchase exceeds this weight, your will be shipped in two or more packages. 

(TEMPORARILY UNAVAILABLE) 

When you choose the option "Pickup Rekords" you also agree to the terms of us getting your order ready for pickup, when it's possible for us to do so. This is just a free service we provide, for when we go to Rekords ourselves. - If not, i suggest you make your order with shipping. 

You will receive an e-mail from us when your order are ready for pickup.  

www.rekords.net

All sales are final, we will not be refunding orders or shipping fees. 

We accept the following payment methods: 

• Paypal
• Visa
• Mastercard
• American Express
• Maestro
• Shop Pay
• Apple Pay
• Google Pay
• Shopify Pay
• Shopify Giftcards

Copenhagen Crates ApS

Frejasgade

2200 København N

Denmark

E-mail: copenhagencrates@gmail.com